Welcome to Tongariro Springs Boutique B&B

    We are a small, private, self-service B&B. You have total freedom to come and go as you please for the duration of your stay.

    Please note that these terms stand as written and cannot be overridden. We may update these terms from time to time without notice.

    Bookings & Payments

    • Book Direct: We take online bookings. Our website always shows live availability.
    • Payment: Your credit card will be charged in full when your reservation passes from the free cancellation period. Non-refundable reservations will be charged in full at the time of booking.
    • Card Issues: If your card declines, we’ll email you right away. Please update your payment details within 24 hours so we don’t have to cancel your booking.
    • Email Address: Double-check your email when booking so you don’t miss any important check-in details.

    Promotions

    Additional Terms and Conditions apply as described in the Promotion.  Use of any Promotional Codes implies acceptance of those additional Terms and Conditions.

    Communication

    • Confirmation: You’ll get a confirmation email within 24 hours of booking. Please review it carefully. If you don’t see it, check your spam folder first, or drop us a line via our contact page.
    • Arrival Information: This will be emailed to you up to 3 days before arrival, please read this so you know what to bring.

    Cancellations, Postponements & Changes

    • Free Cancellation: You can cancel for free up to 3 days before arrival using our online Check My Booking tool or by emailing us.
    • Late Cancellations: Bookings cancelled within 3 days of arrival are 50% refundable.
    • No Shows: No-arrival or early departure are non-refundable.
    • Changes: You can postpone your stay up to 3 days before arrival (subject to availability, applicable rates and terms). Changes inside the 3-day window are strictly up to management.
    • Weather & Plans: We know plans change and weather happens, but we cannot be held responsible for bad weather, the availability of local activities or your change of plans. Our cancellation policy stands regardless of outside factors.

    Arrival & Staying With Us

    • Check-In: Anytime from 3:00 PM onwards. If you’d like an early check in please message us and we will let you know if this is possible.  Fees may apply.
    • Check-Out: By 10:00 AM. If you’d like a late check out please message us and we will let you know if this is possible.  Fees may apply.
    • Occupancy Limits: Maximum 2 persons per room.
    • Visitor Rules: No camping is allowed on site. Unregistered guests will be asked to leave.

    Keeping Things Clean & Comfortable

    🚭 100% Smoke & Vape Free: For everyone’s comfort, smoking and vaping are strictly banned anywhere on the property. Please step entirely off-site if you need to smoke.

    • Room Keys: No key bond is required, but if a key goes missing after check-out, there is a $50.00 replacement fee. (We’ll happily refund this if you mail it back to P.O. Box 35, National Park, 3948).
    • Extra Cleaning: If the room requires excess cleaning beyond standard use it will be charged at $50.00 per hour.
    • Damage or Loss: Guests are responsible for the full cost of repairs or replacements, including any lost business revenue.
    • Disturbances: We want everyone to have a peaceful stay. A $200.00 fee applies to any booking causing a disturbance that requires attendance (including Police). Management reserves the right to evict disruptive guests immediately without a refund.
    • False Fire Alarms: Tampering or discharge of vapour (candles, smoking etc.) that triggers a false fire alarm will result in a $200.00 fine per event.

    Facilities

    • Our facilities are subject to availability. Occasionally, we may have to close some facilities down for unexpected maintenance. We will always work to get them back up and running as quickly as possible, and we truly appreciate your patience.