Terms & Conditions
General
Tongariro Boutique B&B is small private hostless accommodation. This enables you to come and go easily, enjoying a level of freedom and privacy that more formal accommodation may not be able to offer.
Please note these Terms and Conditions will not be overridden by any verbal communications. Any variance to these Terms and Conditions is strictly at the discretion of management. These terms and conditions are subject to change without notice.
Bookings
We only take online bookings.
All availability shown on this website is up-to-date and accurate, other booking channels may not be so we encourage you to book directly through us where possible.
Your nominated credit card will be charged in full 14 days prior to arrival. If this transaction declines for any reason you will be contacted by email with instructions. If we are not able to successfully complete the transaction within 24 hours the booking will be cancelled.
Where a Promotion includes Non-Refundable Terms, full payment will be taken upon receipt of your reservation.
Please ensure your email address is entered correctly to avoid delays in communication.
Promotions
Additional Terms and Conditions may apply to Promotions offered as described in the Promotional media. Use of any Promotional Codes implies acceptance of those additional Terms and Conditions. eg minimum night stays, non-refundable terms, etc. Where a Promotion includes Non-Refundable Terms, full payment will be taken upon receipt of reservation.
Smoke Free
This is a Smoke Free property, this also includes vapes. If you would like to smoke or vape we ask that you do so off the property for the comfort of the other occupants.
Confirmation
You will receive a confirmation email verifying your booking details, please check it carefully and advise us immediately if it is not correct. You should have your confirmation email within 24 hours of making your booking. If you have not received a confirmation in this time please first check your junk or spam folder, then send us a message through the contact us page.
Cancellations, Postponements & Alterations
Free cancellation up to 14 days prior via the Check My Booking tool or by email notification after then the booking is non-refundable.
Late cancellations made 14 days prior to arrival or less will not receive a refunded. A No Show will be treated the same as a late cancellation.
Postponements & Alterations can be made up to 14 days before arrival, subject to availability, seasonal rates may apply, alterations or postponements after 14 days is strictly at the discretion of management.
Please remember we are not responsible for the weather or your change of plans or circumstances.
We offer no guarantees as to the availability of the activities in the area or suitability of conditions for those activities for the duration of your stay and therefore cannot be held responsible or liable in any way. With these considerations the cancellation policy will stand.
Arrival Instructions
Upon confirmation of your booking (ie receipt of payment) you will be sent Pre-arrival Information. This will include details of how to find us, access to your rooms etc. Check in any time from 3pm onwards.
Occupancy
Each room has a maximum occupancy of 2 persons. Each occupant must be an adult of at least 18 years. There is strictly no camping on site. Any extra persons found to be staying in a room or vehicle may be either charged or asked to leave. Any persons under age may be asked to leave, no refund. These situations will be handled strictly at the managers discretion.
Keys & Bond
We do not collect a key bond, however if the key is not left in your room after you check out you will be charged $50.00 for the loss of the key. This fee can be refunded by returning the key to P.O. Box 35, National Park, 3948
Cleaning, Loss, Damage & Disturbance
Excess cleaning will be charged at $50/hour, loss and damage will be charged at replacement or repair cost including loss of revenue. Disturbance call out, including but not limited to Police attendance, $200 for each booking involved. Property representatives reserves the right to ask any guest to leave without refund where behavior causes disturbance or discomfort to another guest, failure to comply will be treated as trespassing.
Fire Alarm
Tampering with the alarm or any other actions resulting in a false alarm will be charged to the guest at $200 per event.
Check Out
Check out time is 10am. If you would like a later check out please make sure you have this arranged before your departure day, acceptance of this is strictly at the discretion of management.
Facilities
Facilities are subject to availability and may be closed without notice. Occasionally various facilities may have to be closed for maintenance. We appreciate your patience and understanding during these times. In these rare circumstances facilities will be restored to full function as soon as is humanly possible.