Terms & Conditions

General

Tongariro Springs Boutique Suites is a small private accommodation establishment operating without a reception or host.  This idea is for you to come and go as if the place were your own, enjoying a level of freedom and privacy that a more formal establishment may not be able to offer.

These Terms and Conditions will not be overridden by any verbal communications. Any variance to these Terms and Conditions is strictly at the discretion of management.

Bookings

We only take online bookings.

All availability shown on our website www.tongarirosprings.co.nz is up-to-date and accurate, other booking channels may not be, so we encourage you to book direct where possible.

Your nominated credit card will be charged in full to secure your booking.

Please ensure your email address is entered correctly to avoid delays in communication.

Smoke Free

This is a Smoke Free property, this also includes e-cigarettes or vapors.  If you would like to smoke we ask that you do so off the property.

Confirmation

You will receive a confirmation email verifying your booking details, please check them carefully and advise us immediately if they are not correct.  You should have your confirmation email within 24 hours of making your booking.  If you have not received a confirmation in this time please first check your junk or spam folder, then send us a message through the contact us page.

Cancellations, Postponements & Alterations

If you wish to cancel, postpone or alter your booking please email us directly as a reply to your confirmation email, this will ensure we have the correct details of your booking that you wish to be altered.  Please note; for Postponements and Alterations seasonal rates will apply, and 2 days minimum advance notice must be given.  Booking alterations will attract an administration fee of $5 per alteration, unless the alteration is an upgrade on the existing booking.  You will always be sent an acknowledgement of your cancellation or alteration.

Any cancellation made no later than 14 days prior to arrival can be done without penalty via the Check My Booking tool.

Cancellations made up to 2 days prior to arrival will receive a 50% refund of the amount paid, late cancellations, less than 2 days prior to arrival, will not receive a refunded.  A No Show will be treated the same as a late cancellation.

Please remember we are not responsible for the weather or your change of plans or circumstances.

We offer no guarantees as to the availability of the activities in the area or suitability of conditions for those activities for the duration of your stay and therefore cannot be held responsible or liable in any way. With these considerations the cancellation policy will stand.

Arrival Instructions

2 days prior to arrival you will be sent your arrival instructions. This will include details of how to find us, access to your rooms etc.

Keys & Bond

We do not collect a key bond, however if the key is not left in your room after you check out your will be charged $50.00 for the loss of the key. This fee can be refunded by returning the key to P.O. Box 35, National Park, 3948

Cleaning, Loss & Damage

Excess cleaning will be charged at $50/hour, loss and damage will be charged at replacement or repair cost.

Fire Alarm

Tampering with the alarm or any other actions resulting in a false alarm will be charged to the guest at $200 per event.

Check Out

Check out time is 11am.  If you would like a later check out please make sure you have this arranged before your departure day.